FAQ

Advance reservation is recommended. Seats fill up quickly on weekends and holidays. Walk-up tickets are available if seats remain, but online booking is the most reliable option.

There are three ways to book:

• Online (Recommended): Book 24/7 at "Highway Bus dot com." Credit card payment only.
• By Phone: Kyushu Highway Bus Reservation Center (092-734-2727), 8:00–19:00
• Walk-up: Purchase at the ticket counter or machine at Tenjin Highway Bus Terminal up to 10 minutes before departure

• Individual customers: From 8:00 AM, exactly one month before your travel date
• Groups: Reservations are accepted for groups of 15 or more. Please contact us in advance if you wish to book.

• Online booking: Credit card only (advance payment within 3 days of booking; same-day bookings require immediate payment)
• Counter/machine: Credit card or cash
• Dazaifu Course (Hakata/Tenjin-bound) paying at Dazaifu: Credit card or QR code payment only (no cash)

• Online booking: Changes can be made online up to 30 minutes before departure (subject to availability). Please prepare a new e-ticket after changes.
• Phone booking: Changes can be made up to 30 minutes before departure on the day.

If it rains and you wish to change, the Bus Announcer will give you a "rainy-day transfer card" (amaten furikae card). On that day only, you can switch free of charge to any service with available seats (for services within one month).

*If the service is fully booked, you may not be able to change to your preferred service.

Online booking refunds can be processed on the website up to 30 minutes before departure (¥110 handling fee). Tickets become invalid after departure time and cannot be changed or refunded.

If you wish to request a refund due to rain, we can accept it on that day only. The "rainy-day transfer card" (amaten furikae card) provided by the Bus Announcer is required for the refund (¥110 refund handling fee).

• Adult: ¥2,000
• Child (elementary school age and under): ¥1,000

Infants may board while carried in a baby carrier (one infant free per adult). Other children must be seated in their own seat and wear a seatbelt (seat reservation required).

Generally, the bus operates even in rainy weather. Raincoats are provided, and the bus runs with the roof open.

Real-time operation status (normal / delayed / suspended) is displayed on our homepage. You can also call:

• Nishitetsu Customer Center: 050-3616-2150 (8:00–20:00)

If the service is cancelled by our decision, a full refund will be issued with no handling fee.

Services may be rerouted or suspended due to traffic restrictions from events or vehicle maintenance.

The following are prohibited:

• Moving between seats while the bus is in motion
• Using umbrellas or parasols (upper deck)
• Extending hands or head outside the bus or touching trees
• Eating, drinking (except lidded beverages), and smoking
• Bringing pets on board

Please follow crew instructions at all times.

Yes. Seatbelts must be worn at all times during the ride. Children must also have their own seat with a seatbelt fastened. Passengers unable to wear a seatbelt may be denied boarding.

Each course has designated drop-off bus stops. As the bus approaches a stop, the Bus Announcer will ask if anyone wishes to get off.

No. There are no restrooms on board and no restroom stops during the tour. Please use the restroom before boarding.

Food is not allowed. Lidded beverages (such as water bottles) are permitted. Alcoholic drinks are prohibited.

Smoking is prohibited on all seats.

• Seaside Momochi Course (approx. 60 min): PayPay Dome, Fukuoka Tower, Seaside Momochi, Ohori Park, Keyaki-dori
• Dazaifu Course (approx. 60 min): Near Fukuoka Airport, Dazaifu Government Ruins, Mizuki Ruins, Hakata Port Tower (Dazaifu-bound), Hakata Station (Hakata/Tenjin-bound)
• Fukuoka Kirameki (Night View) Course (approx. 80 min): Fukuoka Tower, Nakasu, Hakata Station, city expressway night views

• First time in Fukuoka? Seaside Momochi Course (covers seaside highlights)
• Love history & culture? Dazaifu Course (visit Dazaifu Tenmangu Shrine)
• Looking for romance? Fukuoka Kirameki Course (stunning sunset and night views, seasonal)

The Dazaifu Course is a one-way route operating in both directions: "Tenjin → Dazaifu" and "Dazaifu → Hakata/Tenjin." The departure and arrival points are different, so please check the direction when booking.

The child fare (¥1,000) applies to elementary school age and under.

No. The child fare (¥1,000) applies. Seatbelt use is mandatory.

Strollers cannot be brought into the bus cabin. We will store it in the trunk or on the lower deck. If needed, please ask the crew.

Yes. Every child must have their own seat with a seatbelt fastened. Holding children on your lap and bringing child seats are both prohibited. Boarding may be refused if a seatbelt cannot be worn.

Infants may board while carried in a baby carrier (one infant free per adult).

Wheelchair users should make a reservation by phone or at the counter at least 1 hour before departure.

• Kyushu Highway Bus Reservation Center: 092-734-2727

Tenjin Highway Bus Terminal, Platform 0 (Solaria Stage 3F)

Address: 2-1-1 Tenjin, Chuo-ku, Fukuoka

*For the Dazaifu Course (Dazaifu → Hakata/Tenjin direction), the meeting point is Nishitetsu Dazaifu Station.

Please arrive at the bus stop at least 10 minutes before departure.

• Subway: Approx. 7-min walk from Tenjin Station (Airport Line), Exit West 5/7
• Nishitetsu Train: Directly connected to Nishitetsu Fukuoka (Tenjin) Station (1-min walk)
• Highway Bus: Alight at 3F arrival area
• City Bus: Get off at "Tenjin Highway Bus Terminal-mae" stop, take escalator to 3F
• Car: Solaria Terminal parking is convenient (no parking discount for bus riders only)

Tickets are available at the ticket counter and machines inside Tenjin Highway Bus Terminal. Hours: 9:00–19:00.

For the Hakata/Tenjin-bound service, the meeting point is Nishitetsu Dazaifu Station. A Bus Announcer will be waiting near the bus stop at Dazaifu Station from 30 minutes before departure. There is no waiting line, so please gather near the bus stop about 10 minutes before departure.

Yes. A Bus Announcer introduces the charms of Fukuoka and its sightseeing spots in Japanese, in real time.

Absolutely! A multilingual audio guide is available in English, Korean, Simplified Chinese, and Traditional Chinese on your smartphone. Simply scan the QR code on the bus, and the GPS-linked guide will automatically introduce sightseeing spots.

• A smartphone with camera and internet access in Japan
• Earphones (not provided — if you don't have earphones, you can follow the on-screen guide)

*The guide is GPS-based and automatic. It is not a translation of the Bus Announcer's commentary.

*Audio will not play when the smartphone screen is off or while using other apps.

When the roof is open, you will be exposed to wind and sun. Dress for the season:

• Spring/Autumn: Bring a light jacket — wind can be strong at highway speeds
• Summer: Hat and sunscreen recommended. Stay hydrated
• Winter: Warm layers recommended (jacket, scarf, etc.)
• Kirameki Course: Temperatures drop after sunset — dress warmly

Wind can be strong during the ride, so please take care that hats and personal belongings do not blow away. We recommend hats with chin straps or clips.

Yes, you can bring luggage such as suitcases on board.

Yes, photography and videography are welcome on board. For safety, please keep your seatbelt fastened and do not extend your hands or body outside the bus.

Pets are not allowed on board. For service animals (guide dogs, hearing dogs, assistance dogs), please contact the Kyushu Highway Bus Reservation Center (092-734-2727, 8:00–19:00) when making your reservation.

On the same day, lost items are kept at Nishitetsu Tenjin Highway Bus Terminal until the last service.

After that, items are stored at the Hakata Bus Operations Office.

For inquiries, please contact the Nishitetsu Customer Center (050-3616-2150, 8:00–20:00).

The open-air environment tends to reduce motion sickness. However, if you are prone to it, we recommend taking motion sickness medication before boarding.